Terms of Use

1. Purpose

These terms govern access to and use of the DropScene platform (the "Service"), a SaaS 3D and augmented-reality décor configurator, by any company that opens an account (the "Customer") and by the end users it invites (team members and the Customer's own clients accessing the viewer via an access code).

2. Account and eligibility

The Service is intended for businesses. The person opening the account represents that they are authorized to bind the Customer. The Customer is responsible for all activity under its account, for keeping credentials confidential and for the access codes it issues to its clients.

3. Free trial

A plan may include a free trial of the number of days shown at sign-up. A valid payment card is required to start the trial. Unless the subscription is cancelled before the end of the trial, the first monthly charge is made automatically on the trial end date.

4. Subscription, billing and taxes

• Subscriptions are monthly, billed in advance and renewed automatically until cancelled.
• Payments are processed by Stripe; card numbers never transit through our servers.
• Prices are shown in CAD or USD, excluding taxes. Applicable taxes (GST/HST/QST or other) are calculated according to the Customer's billing address and itemized on each invoice.
• Plan changes take effect immediately; the difference is prorated on the next invoice.
• A failed payment may lead to the suspension of the account after notice; access is restored automatically once payment succeeds.
• Fees already paid are non-refundable, except where required by law.

5. Cancellation

The Customer may cancel at any time from the Billing page. Access remains active until the end of the current billing period. Data may be deleted 90 days after the end of the subscription; the Customer is responsible for exporting its content before then.

6. Quotas and fair use

Each plan includes limits (users, clients, scenes, storage, AI generations). The Service displays these limits and prevents exceeding them. Usage must remain reasonable and consistent with the intended purpose of the Service.

7. Customer content and intellectual property

• The Customer retains all rights to the 3D models, images, questionnaires, scenes and other content it uploads (the "Content"). It grants Creative Drops a licence limited to hosting, converting, displaying and processing the Content solely to provide the Service.
• The Customer warrants that it holds the rights necessary for the Content, including for photos submitted to the photo-to-3D feature.
• Models generated by the photo-to-3D feature are produced by third-party AI providers; the Customer is responsible for verifying their suitability before use.
• The Service, its software, design and documentation remain the exclusive property of Creative Drops.

8. Data protection

Personal data (contact details of the Customer's team and clients) is processed only to operate the Service and is hosted in Canada. Each Customer's data is isolated from other customers. Data is not sold or shared with third parties except as needed for the Service (payment processing, e-mail delivery, AI generation providers). The Customer remains the controller of its clients' data.

9. Availability and support

We aim for continuous availability but do not guarantee uninterrupted operation. Scheduled maintenance is announced when possible. Support is available by e-mail at info@creativedrops.ca on business days.

10. Acceptable use

It is prohibited to use the Service for unlawful purposes, to upload content that infringes third-party rights, to attempt to access other customers' data, to reverse engineer the Service or to overload it deliberately. Violations may lead to immediate suspension.

11. Liability

The Service is provided "as is". To the extent permitted by law, Creative Drops's total liability is limited to the fees paid by the Customer during the twelve months preceding the claim. Creative Drops is not liable for indirect damages, loss of profit or loss of data resulting from use of the Service, nor for décor dimensions or AR renderings used without verification on site.

12. Changes

We may update these terms or plan pricing. Material changes are notified by e-mail at least 30 days in advance; continued use after that date constitutes acceptance.

13. Governing law

These terms are governed by the laws of Québec and the applicable laws of Canada. Any dispute is submitted to the courts of the judicial district of Longueuil, Québec.

14. Contact

Creative Drops — info@creativedrops.ca